Login to MyDesk

To login to MyDesk  Click here 

Common login problems

If your attempt to login in unsuccessful you may have received the following error message:

Error message: “Invalid Username or password”  

There are a number of steps you may wish to take to resolve this:

• Make sure you use the correct username, if you can't remember this Let’s get you some help. 
• If you need to reset your password, please click here. 

Password reset process

Once you request a password reset, an email containing a temporary password will be sent to you from help@fastmarkets.com. After logging in, you will be prompted to create a new password. Please enter the temporary password in the Old Password field, as shown in the screenshot. 

• If resetting your password doesn't resolve the issue, please clear your browser cache:  

1. Simultaneously press and hold on the Ctrl + Shift+ Delete keys, this will open the browser page where you can clear your cache and cookies. 
2. Close all your browser tabs.
3. Re-open your browser and attempt to login again.

• If you have not received a password reset email from help@fastmarkets.com, please see - I have not received a welcome email or a password reset email 

Further help