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Excel Add-In

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Fastmarkets platform help
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  • Price methodology
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Getting started

  • Download and install the Excel Add-in
  • Book a training webinar

Using the Excel Add-in

  • Excel Add-in User Guide
  • Working with Excel Add-in templates
  • Download Excel Add-in templates
  • Copying from Dashboard to Add-In
  • How to fix a "#VALUE" error
  • Excel Add-in technical
  • How can I see what is included in the data package for my Fastmarkets data license?
  • How do I get my username and password?
  • How to change or reset my password
  • Excel Add-in updates
  • How to uninstall the Excel Add-in?
  • Sharing login credentials

Release notes

  • Excel Add-in release notes

Excel Add-in security FAQs

  • Is it possible to create IP restrictions by User ID?
  • What security protocols does the Add-in utilize?
  • We're not receiving emails - What SPF and DKIM records can be used in our DNS settings?
  • Does the Add-in encrypt traffic/data between the Add-in and Fastmarkets backend servers?
  • Does the Add-in store any encrypted data on the users’ hard drive?
  • Has the Add-in undergone any security testing?
  • What ports does the Add-in communicate over?
  • Where is the Add-in installed?
  • How are new versions of the Add-in released to users?
  • How can I configure ports and firewalls following download and login to the Excel Add-in to connect and retrieve reference data from Fastmarkets?

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